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Privacy Policy

Introduction:

At West Pro Media Services we are committed to protecting the privacy of our users. This privacy policy outlines the information that we collect, how we use it and the steps we take to ensure it is kept secure.

This privacy policy is intended to comply with the EU General Data Protection Regulation (GDPR) which came into effect on May 25, 2018.

This policy applies to all digital properties operated by West Pro Media Services Ltd, including:

  • westpromediaservices.com

  • wpmsaiconsulting.com

  • wpmsaitools.com

  • videosocialproof.com

West Pro Media Services Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZB836882, and complies with the UK General Data Protection Regulation (UK GDPR).

Information we collect:

  • Personal Information: This includes your name, email address, postal address, and payment information. We collect this information when you create an account with us or make a purchase.

  • User Data: This includes information about your use of our website and services, such as the books you purchase, the pages you visit, and the date and time of your visits.

  • Device Information: This includes information about the device you use to access our website, such as the type of device, its operating system, and its IP address.

How we use your information:

  • To provide you with our services, such as processing your purchases where products and services are purchased directly from ourselves.
  • To communicate with you about your account, orders and any other matter related to your use of our services.
  • To improve our website and services by analysing user data and feedback.
  • To send you marketing communications about new offers, promotions, and other information that may be of interest to you, only if you have given us your consent.

 

Video Social Proof (Service-Specific Data Use)

1. Overview

Video Social Proof is a service operated by West Pro Media Services Ltd that enables clients to record and manage video testimonials. This section explains how we collect, process, and store data when you or your customers use this service.

2. Information We Collect

When you use Video Social Proof, we may collect:

  • Basic contact details (such as name and email address) used for account setup, client communication, and authentication.

  • Video and audio files created or uploaded through the service.

  • Metadata relating to those videos (for example: recording time, duration, watermark settings, and file identifiers).

  • Technical information automatically provided by your browser or device (such as IP address and browser type) used for service delivery and security monitoring.

3. Purpose of Processing

We process this information in order to:

  • Provide and maintain the Video Social Proof platform and its features.

  • Store and deliver recorded testimonials to clients.

  • Manage watermarking, credits, and account configuration.

  • Ensure platform security, prevent abuse, and meet our legal obligations.

All processing is performed on the lawful bases of legitimate interest, contractual necessity, and, where applicable, legal obligation under the UK GDPR and Data Protection Act 2018.

4. Video Storage and Retention

Video files are held temporarily on our secure system for processing and then transferred automatically to a linked Google Drive folder allocated to each client.
These folders are provided solely for the storage of video testimonials created through the service and must not be used for personal or unrelated file storage.
Files held in system storage are automatically removed after approximately 10 days. Archived copies within Google Drive remain under the client’s control and subject to the client’s own retention or deletion practices.

5. How We Share Data

To operate the service, we use a small number of trusted third-party providers that deliver:

  • Secure cloud hosting and database infrastructure

  • Video conversion and delivery services

  • Email and notification delivery

  • Cloud file storage and backup

  • Analytics and performance monitoring

These providers act as data processors under our control and are bound by written data-processing agreements that require compliance with the UK GDPR / EU GDPR, confidentiality, and appropriate security measures.
We do not sell, rent, or trade personal information to third parties.

6. International Transfers

Where service providers store or process data outside the UK or EEA, transfers are protected by one of the following safeguards:

  • An adequacy decision from the UK or EU Commission; or

  • Standard contractual clauses approved by the relevant regulator.

7. Data Protection Agreements

Because all of our core service providers are GDPR-compliant and we have executed appropriate data-processing agreements with each, no further action is required from clients. This paragraph may be cited as confirmation that such agreements are in place and reviewed periodically.

8. Data Subject Rights

You have the right to request access to, correction of, or deletion of your personal data; to restrict or object to processing; and to request a portable copy of your information.
To exercise these rights, contact support@westpromediaservices.com.
We will respond within 30 days in accordance with UK data-protection law.

9. Retention and Deletion

We keep personal data only for as long as necessary to provide our services and to meet legal or accounting requirements. When no longer required, information is securely deleted or anonymised.

This section forms part of the overall West Pro Media Services Ltd Privacy Policy.

AI Processing Notice
To generate personalised content (such as lead magnet reports), some of the information you provide may be processed using artificial intelligence (AI) tools. These tools are used to analyse your responses and generate relevant outputs.

No sensitive or unnecessary personal data is sent to these systems, and where possible, your data is anonymised before processing.

By submitting a form on this site, or on any site operated as a division of West Pro Media Services (WPMS), you consent to this use as outlined in this policy.

 

How we protect your information:

  • We implement appropriate technical and organisational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction or damage.
  • Access to your personal information is restricted to those who need it to perform their job responsibilities.
  • We regularly review our privacy and security policies to ensure that they remain effective and up-to-date.

 

Your rights:

  • Right to access: You have the right to access the personal information that we hold about you.
  • Right to correction: You have the right to request that we correct any inaccurate personal information that we hold about you.
  • Right to erasure: You have the right to request that we delete your personal information in certain circumstances.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to object: You have the right to object to the processing of your personal information for certain purposes.

 

Changes to this privacy policy:

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post any changes on our website and, where appropriate, notify you by email.

Contact us:

If you have any questions about this privacy policy or the personal information that we hold about you, please contact us through our Contact page.

Effective Date: 01 October 2025